In Home Support, Onsite Support

Verizon Onsite Support

Can you imagine life without your computer? Whether you use it to surf the web, send emails, shop, do research or store your important data and pictures, your computer is a critical part of your life. That’s why you want any work done to your computer to be handled by trained professionals.

With Verizon Onsite Support, an experienced specialist will come to your home to help with everything from software installation to advanced data recovery.

Click on the tabs to see what option best fits your needs.

Basic
Enhanced
Premium

Verizon Onsite Support provided by firedog

Your specialist will perform ONE of the following services:

• Network set-up (3 devices)     Show Details
• Hardware set-up
• Optimization of your PC or Mac     Show Details
• Hardware or peripheral installation     Show Details
• Software installation     Show Details

Onsite Support Basic

$159.99

Verizon Onsite Support Enhanced provided by firedog

Your specialist will perform ONE of the following services:

• Hard drive installation and data migration
• Operating system installation (or upgrade) with data back up. Show Details
• Malware/Spyware/Virus scan and removal
• Network diagnosis and repair

Onsite Support Enhanced

$249.99

Verizon Onsite Support Premium provided by firedog

Your specialist will perform ONE of the following services:

• Network set-up (up to 5 devices)     Show Details
• Computer diagnosis and repair (limit 2 trips, parts not included)
• Data recovery - concierge service to pick up the system or drive,
  recover the data, and return the system or reinstall the drive with
  the recovered data on secondary trip.

Onsite Support Premium

$349.99

How It Works

1. Click "Order Now" above to purchase the
     Verizon Onsite Support package you'd like.

2. You'll be able to schedule your service appointment     online, or set it up later by calling a toll-free number.

3. Prior to your scheduled appointment, you'll get a     phone call confirming the time you have booked.

4. On the scheduled day, your specialist will arrive to     perform the work.

Frequently Asked Questions

Do I need to be a Verizon broadband subscriber to purchase Verizon Onsite Support?

No, anyone can purchase these services.
How are Verizon Onsite Support services billed?

You can apply these charges to your monthly Verizon broadband bill (if applicable) or pay via credit/debit card.
I want a wireless network setup in my home. What do I need to purchase?

You will need to have high speed Internet access service available in your home before your installation date. If your Internet access provider did not supply a wireless router, you will need to purchase one that fits the size and needs of your home.
Do I really need to secure my wireless network?

We recommend that you secure your wireless network quickly. Due to the rise in Internet and identity theft, this is your first line of defense. We can set up your wireless network so no one can access it, unless they know the proper code.
My computer is running slow. What do I need to fix this?

Many different things may slow down your computer over time including:
- too little memory
- limited hard drive space
- not being configured with the latest updates
In addition, viruses, malware and Trojans are often found to slow down computers. Our trained specialists can properly assess the issues your computer may be having and help to resolve them.
I think I have a virus or malware on my computer and I can’t seem to get rid of it. What do I do next?

Our specialists are trained to remove all types of viruses and malware. New threats arise every day and some are extremely difficult and time consuming to remove. In the event they cannot be removed, your computer may have to be restored to factory specifications.
If I don’t want anyone looking at my personal files, how will they work on my computer?

Our specialists are trained to work on your computer without going into personal folders or programs without your permission. In the event that a virus may be attached to one of those folders the specialist will alert you, so that a solution can be arranged to remove the virus and protect your privacy.
I have a lot of pictures and other personal items that I would like to save in case my computer crashes. How can I be sure they are safe?

You will need to have all of those files and pics migrated to an external device or devices. An external hard drive or dvd discs work well depending on how much data you need to back up. Our specialists are trained to properly migrate critical data from a damaged computer if needed. Be sure that the device you purchase has enough storage space for your data and is compatible with your computer.
The Blue Screen of Death just showed up on my computer. I need it fixed and I don’t even know where to start.

This can happen to anyone at anytime, and there are thousands of reasons you may be getting this blue screen. Anything from hardware failure, viruses, incompatible software, or someone changed something they shouldn’t have. Our specialists are trained to look for items that may be causing this blue screen and will search your computer for the cause. In rare cases, you may need to restore your computer and all of your data will need to be backed up prior to initializing the restore procedure.

Offer Restrictions

Verizon Onsite Support provided by firedog
Excludes installing internal wireless cards. Hardware Installation does not include installing motherboard. Excludes OS installation. Applications can only be loaded if consumer has original media and relevant registration codes.

Verizon Onsite Support Enhanced provided by firedog
Excludes computer repair. Up to 40 GB of data backup or migration excludes transfer of programs or apps. Customer to provide backup hardware; online backup not included. Excludes migrating data that has been deleted or data from a non-functioning drive. OS reinstallation requires drive to be reformatted (data on drive will be lost, should perform data backup prior to OS reinstallation). Excludes installing internal wireless cards.

Verizon Onsite Support Premium provided by firedog
Excludes parts for Network or computer Repair. Excludes installing internal wireless cards. Applications can only be loaded if consumer has original media and relevant registration codes. Includes up to 5 hours of service.